One ecosystem, Nationwide Network
ATLAS Indonesia delivers integrated BPO services through call center operations, roadside assistance networks, and technology solutions, helping businesses manage customer engagement, service coordination, and operational execution across Indonesia.
Continuous monitoring and support across all time zones.
Strategic presence in 35 provinces for rapid response.
Trusted by Leading Automotive & Mobility Brands
Core Operational Pillars
ATLAS Indonesia delivers integrated BPO services through call center operations, roadside assistance networks, and technology solutions, helping businesses manage customer engagement, service coordination, and operational execution across Indonesia.
Call Center Solutions
Integrated BPO & WhatsApp Business API solutions powered by people and technology to help businesses automate, engage, and support customers at scale.
Roadside Assistance
Indonesia's most reliable roadside assistance network. Powered by technology to deliver 24/7 emergency towing, mechanical fixes, and rapid support anywhere across the nation.
Next-Gen CX Infrastructure: Smart Ops with a Human Touch
ATLAS Indonesia delivers integrated BPO services through call center operations, roadside assistance networks, and technology solutions, helping businesses manage customer engagement, service coordination, and operational execution across Indonesia.
Customer Service Support
Seamlessly handle fluctuating contact volumes. Combining AI-driven precision with human agents for consistent service quality.
Omnichannel Intelligence
Unify all customer touchpoints into a single, cohesive stream. Reduce agent workload and maintain a seamless conversation across all channels.
Real-Time CRM Insight
Real-time data delivery that helps agents work faster, reduce handling times, and make smarter operational decisions on the spot.
SLA Achievement
Monthly Events
The Ultimate Nationwide Safety Net Infrastructure for Enterprise Mobility
ATLAS Indonesia delivers integrated BPO services through call center operations, roadside assistance networks, and technology solutions, helping businesses manage customer engagement, service coordination, and operational execution across Indonesia.
Pick Up & Drop Off
Vehicle handling from the customer's doorstep to the service center, and safely delivered back.
Car Inspection
Inspection by certified inspectors. Receive instant & detailed digital reports immediately after evaluation to guarantee absolute transparency.
Car Warranty
Provides additional protection for your vehicle after purchase, helping cover eligible mechanical and component issues for a specified period.
Avg. Arrival
Provinces
The Atlas Advantage
Evidence-based operational excellence for the modern enterprise.
SLA-Based Performance
Guaranteed 99.9% uptime for critical dispatch services, backed by binding enterprise-level contracts.
Nationwide Scale
Physical recovery presence across all 35 provinces ensures reliable service wherever your fleet operates.
Measurable AI Results
Proprietary AI models drive a 40% improvement in dispatch efficiency compared to legacy manual routing.
Enterprise Compliance
Rigorous security standards and certified processes meeting the high demands of global corporate operations.
Trusted by Leading Businesses
Measurable impact delivered to enterprise partners across Indonesia.
ATLAS has proven to be a trusted partner in supporting VinFast's after-sales services through integrated customer support, roadside assistance, and vehicle evacuation. Their reliable service helps deliver greater safety, comfort, and confidence to our customers.
Agus Riyadi
We are highly satisfied with the services delivered by ERA ATLAS. The team is responsive, professional, and consistently provides reliable support with clear communication and dependable service delivery.
Eldi Chandra
ATLAS consistently delivers fast response and strong customer focus in supporting Wuling users. Over the years, they have proven to be a reliable partner in after-sales assistance and customer care.
Galih Chandra
Reduce Downtime Costs and Improve Operational Uptime
Get a proposal with coverage, SLA, and cost estimation tailored to your business.